FAQ

1. What is Hi&Buy Convenience store?

We are a convenience shop located in Kuwait. Our aim is to make available a wide range of household needs (items) specially snacks and beverages from top and imported brands at affordable prices to the residents of Kuwait.
2. How can I order?

You can place your order directly through the website, Deliveroo & Talabat.
3. Do you have delivery services? And how much does it cost?

Yes, we offer delivery all over Kuwait and the fees are 1KD.
4. When will I receive my order?

Orders takes 1 hours from the time they are placed. Delivery hours are from 8am till 11pm. All late order will be delivered the next day.
5. How can I track my order?

By tracking option in My Account Section.
6. Do you have cash on delivery?

Currently the only available payment method is online, but Cash on Delivery will be available soon.
7. Do you have a shop?

Yes, you can visit us in:

Jabriya branch open 24/7

Aswaq Al Qurain open till 12am
8. How can I contact Customer Service?

You can contact our customer service agents through:

Live Chat, Email: support@hiandbuy.com

Whatsapp: 65548791

Phone: 25344767
9. I have a product and I want to show it to you, how can I communicate with you?

Please send a clear and detailed email with your contact information and product details to info@hiandbuyshop.com; our team will contact you if interested.
10. Are your imported items HALAL?

Yes, all imported products are halal and approved by the Ministry of Commerce and Industry.